An initiative to reduce trips to and from some post offices has disproportionately impacted rural customers, per an agency watchdog report.
A transportation overhaul underway at the U.S. Postal Service has been a mixed bag for the agency’s package delivery services in terms of on-time reliability, particularly for rural customers, according to a Sept. 8 report from the USPS Office of Inspector General.
The Regional Transportation Optimization initiative, or RTO, aims to consolidate volume dropoff and pickup activities at post offices more than 50 miles away from regional processing and distribution centers. The initiative adds an extra transit day for parcels originating from affected locations. By trimming the number of trips to and from more rural locations, the Postal Service has said it can save transportation costs and even speed up service for a portion of volume near major facilities.
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