Rural Carrier Forrest Carrillo was delivering mail to a home in Yountville, CA, when he encountered an older customer on the ground in her garden.
The woman, who was unable to lift herself, called out for help when she saw the Postal Service employee.
The customer told Carrillo she had tripped over her flowerpots.
While a neighbor called 911, Carrillo calmed the woman and safely got her back on her feet. He stayed with her until paramedics arrived and took her to a hospital.
The customer had multiple injuries and is recovering in a nursing home.
Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.