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Employee hurt at home helped by co-worker

Rural Carrier Robyn Blanton was on duty in Tuscola, IL, one day last spring when she and the local Postmaster grew concerned about a reliable colleague who had not reported for work as scheduled. Following unsuccessful attempts to make contact by phone, Blanton volunteered to go to her co-worker’s home. There she found that her … Read more

Rural Carrier renders crucial aid to seizure victim

Rural Carrier Associate Crystal Vaca was recently making deliveries in Castaic, CA, when she spotted a customer lying on the front porch of a residence. Vaca rushed to the woman’s side, found her unresponsive and immediately called 911. Emergency responders soon arrived and treated the customer for an epileptic seizure. The woman recovered from the … Read more

Injured customer details gratitude for rural carrier’s help

Menomonee Falls, WI, Rural Carrier Joshua Kannegiesser was making deliveries one day last spring in a neighboring village, Lannon, when he came upon a customer in distress. The woman, who is 69 and has knee problems, had fallen while gardening, and she was exhausted and aching after trying unsuccessfully to stand up. The customer asked … Read more

Customer in crisis thanks rural carrier for friendship

Rural Carrier Debbie Penn was making deliveries last winter in Frankfort, KY, when she grew concerned about a customer whose mail was piling up. Penn alerted authorities, who checked on the woman and found that she was in dire need of assistance — struggling to survive in freezing temperatures without electricity or sufficient food and … Read more

Rural carrier renders aid to injured customer

Rural Carrier Tiffany Goff was recently delivering mail to a residence in Jasper, FL, when she heard an older customer yelling for help. Goff spotted the woman lying on the ground outside and rushed to check on her. The Postal Service employee found the customer covered in insects after falling several hours earlier near an … Read more

Customer thanks rural carrier for help after tumble

Rural Carrier Elizabeth Fields was recently delivering mail in McCrory, AR, when she spotted an older customer lying on the ground outside a residence. The woman, who uses a walker, had fallen two hours earlier while doing yardwork, sustaining cuts on her forehead. Fields rushed to help her by calling her son and rendering first … Read more

Rural Carrier helps customer tend to collapsed husband

Rural Carrier Melissa Melhorn was recently delivering a parcel at a residence in East Berlin, PA, when she spotted unusual movement in the garage. Concerned, Melhorn knocked on the front door and alerted the older customer who answered. They checked the garage and found the woman’s husband unconscious on the floor. The man soon came … Read more

Rural carriers get help for customer who fell

Rural Carrier Cheryl Sechelski and Rural Carier Associate Mark Husfeld were recently making deliveries in Navasota, TX, when they came upon a customer in crisis. As the duo took a parcel to the man’s residence, they heard him yelling for help. They opened the door and found that the customer, who lives alone and has … Read more

Rural Carrier saves disabled customer from fire

Rural Carrier Associate Troy Boswell was recently delivering mail in Ronceverte, WV, when he spotted a fire in a customer’s backyard. Boswell immediately called 911, honked his horn and rushed to knock on the front door of the residence. The customer — a recovering stroke victim who relies on a wheelchair — answered the door, … Read more

Gratitude expressed for life-saving rural carrier

Rural Carrier Jacqueline Tannehill was recently making deliveries in a Springfield, IL, neighborhood when she grew concerned about an older customer whose mail was piling up. Tannehill knocked on the woman’s front door and only heard dogs barking in response. The Postal Service employee alerted a neighbor, knowing he was also a local police officer. … Read more

Rural Carrier helps customer stuck outside overnight

Rural Carrier Associate Shelly Stoddard was delivering a package at an isolated residence in Barker, NY, on a rainy morning last winter when she heard someone yelling for help. She soon spotted an older customer lying on the ground in his driveway. Stoddard rushed to help the man, who lives alone and had been stranded … Read more

Rural Carrier helps save heart attack victim’s life

Rural Carrier Reggie Elliott was delivering mail one day last winter in Yorkville, IL, when he spotted a customer lying on the ground at the end of a driveway. The man had suffered a massive heart attack while shoveling snow, and his wife was frantically trying to administer CPR while talking to a 911 dispatcher. … Read more

RCA aids customer stranded in driveway

Rural Carrier Associate Christian Perry was recently delivering mail in Aliceville, AL, when she spotted an older customer in apparent distress outside his home during a rainstorm. The man, who had fallen in his driveway, was trying to climb into his truck parked there, and he was slumped over the driver’s seat when Perry saw … Read more

When customer falls, RCA is there to help

Deer Isle, ME, Rural Carrier Associate Tiffany Limeburner was recently delivering mail to a 98-year-old customer in nearby Stonington when a serious mishap occurred: The woman fell, striking her head on the floor and scraping her arms. Limeburner safely helped her get up and into a kitchen chair, then alerted local Postmaster Stephanie Black, who … Read more

Rural Carrier acts on concern for unseen customer

Rural Carrier Slobodanka Cadenovic was recently making deliveries in Williamstown, NJ, when she grew concerned that mail was piling up at the home of a customer who normally retrieved it daily. Cadenovic knocked on the customer’s front door but got no answer, so she checked with a neighbor — who had seen no sign of … Read more

Rural carrier saves stranded customer’s life

Covington, WA, Rural Carrier Zenaida Purganan was making deliveries in the neighboring city of Kent last Christmas Eve when she heard a customer yelling for help inside a residence. The woman indicated she’d fallen in her shower and couldn’t get up, so Purganan immediately called 911 and remained on the scene until emergency responders arrived. … Read more

Customer sings rural carrier’s praises for post-fall help

Rural Carrier Arthur Corey had just delivered a package to a residence in Green Bay, WI, one day last year when he spotted something amiss as he drove away. Customer Pat Van Dyke slipped as she went to retrieve the package, and Corey saw her through a storm door, sprawled out on the floor. Corey … Read more