Rural Carrier Angela Creighbaum was making deliveries on a chilly, wet day last spring in Burlington, WI, when she encountered an older customer yelling for help. Creighbaum rushed to check on the woman, who had fallen outside her home two hours earlier and couldn’t get up. The Postal Service employee ...

Rural Carrier Anthony Alexander was recently making deliveries in Hayden, AL, when he encountered a customer in distress. The man had sliced an artery in his arm while working on a tractor outside his home, and he was struggling to get inside for help. Alexander rushed to his aid and ...

Rural Carrier Sue Christie was recently delivering mail in Crystal, MI, when she spotted a 5-year-old child walking alone in the roadway. Christie stopped to check on the girl, asking her where her parents were. Afraid she was in trouble, the child ran away and fell, scraping her knee and ...

Waddington, NY, Rural Carrier Associate Patrick Chapman was delivering mail one day last spring in a nearby hamlet, Chase Mills, when he heard a customer yelling for help inside her residence. Chapman rushed to the woman’s door and she directed him to spare keys. Upon opening it, he found that ...

Rural Carrier Associate Melodie Walters was recently working at her case in a Fort Myers, FL, postal facility when she heard a colleague scream: “She needs help!” Walters, a former nurse, saw that another co-worker nearby was choking. She rushed to the woman’s aid and performed the Heimlich maneuver, dislodging ...

Rural Carrier Forrest Bailey III was recently delivering mail in Humble, TX, when he smelled a strong odor of leaking gas at a customer’s residence. Bailey immediately called 911, and emergency responders and utility workers soon arrived on the scene. The customer, an 86-year-old woman who wasn’t there at the ...

Rural Carrier Penny Clem was delivering mail one day last summer in tiny Broadlands, IL, when she spotted a UPS truck that had overturned on a remote gravel road. Clem immediately stopped to aid the driver, who had crawled out of the vehicle through the shattered windshield. The Postal Service ...

McCrory, AR, with a population of around 1,700, is “a small town where everyone knows everyone,” according to the local Postmaster. It’s no surprise, then, that Rural Carrier Associate Jenifer Taylor got word of an accident at a residence on her route, soon after she’d finished work. Concerned by the ...

Rural Carrier Kevin Wescott was making deliveries one day last summer in Freeport, ME, when a 94-year-old woman riding an adult tricycle approached him. She seemed distraught and confused, so Wescott assured her he would help her. He immediately called 911 and comforted her until emergency responders arrived. Authorities determined ...

Rural Carrier Chad Rhoades was recently driving to work in Buckhannon, WV, when he witnessed a vehicular collision that sent a logging truck crashing into the side of a mountain. Rhoades and another passerby immediately stopped to rescue two occupants from the truck, which had burst into flames. The victims ...

Rural Carrier Associate Abby Puckett was recently delivering mail in Corinth, MS, when she came upon an 18-year-old customer being attacked by five dogs. Puckett used repellent spray to safely end the attack, then called 911 after carrying the teenager to the postal vehicle to get out of harm’s way ...

Rural Carrier Teresa Griest was recently delivering mail in Sanibel, FL, when she came upon a customer in distress: The man had fallen outside his home and couldn’t get up. Griest immediately called 911 and comforted the customer until paramedics arrived to provide further assistance. The man recovered from the ...

Rural Carrier Sarah Hogan was recently making deliveries in a Jacksonville, NC, neighborhood adjacent to a golf course when she heard someone yelling for help. Unsure where the voice was coming from, Hogan asked a customer for input. They soon located a 63-year-old neighbor who had fallen off a ladder ...

Rural Carrier Associate Brannon Cockrell was on duty one day last spring in Calera, AL, when a routine task — refueling his postal vehicle at a local gas station — took a surprising turn. A family of four pulled up alongside Cockrell, and two children stayed in the car while ...

Rural Carrier Robyn Blanton was on duty in Tuscola, IL, one day last spring when she and the local Postmaster grew concerned about a reliable colleague who had not reported for work as scheduled. Following unsuccessful attempts to make contact by phone, Blanton volunteered to go to her co-worker’s home ...

Rural Carrier Associate Crystal Vaca was recently making deliveries in Castaic, CA, when she spotted a customer lying on the front porch of a residence. Vaca rushed to the woman’s side, found her unresponsive and immediately called 911. Emergency responders soon arrived and treated the customer for an epileptic seizure ...

Menomonee Falls, WI, Rural Carrier Joshua Kannegiesser was making deliveries one day last spring in a neighboring village, Lannon, when he came upon a customer in distress. The woman, who is 69 and has knee problems, had fallen while gardening, and she was exhausted and aching after trying unsuccessfully to ...