Rural Carrier Sarah Hogan was recently making deliveries in a Jacksonville, NC, neighborhood adjacent to a golf course when she heard someone yelling for help. Unsure where the voice was coming from, Hogan asked a customer for input. They soon located a 63-year-old neighbor who had fallen off a ladder ...

Rural Carrier Associate Brannon Cockrell was on duty one day last spring in Calera, AL, when a routine task — refueling his postal vehicle at a local gas station — took a surprising turn. A family of four pulled up alongside Cockrell, and two children stayed in the car while ...

Rural Carrier Robyn Blanton was on duty in Tuscola, IL, one day last spring when she and the local Postmaster grew concerned about a reliable colleague who had not reported for work as scheduled. Following unsuccessful attempts to make contact by phone, Blanton volunteered to go to her co-worker’s home ...

Rural Carrier Associate Crystal Vaca was recently making deliveries in Castaic, CA, when she spotted a customer lying on the front porch of a residence. Vaca rushed to the woman’s side, found her unresponsive and immediately called 911. Emergency responders soon arrived and treated the customer for an epileptic seizure ...

Menomonee Falls, WI, Rural Carrier Joshua Kannegiesser was making deliveries one day last spring in a neighboring village, Lannon, when he came upon a customer in distress. The woman, who is 69 and has knee problems, had fallen while gardening, and she was exhausted and aching after trying unsuccessfully to ...

Rural Carrier Debbie Penn was making deliveries last winter in Frankfort, KY, when she grew concerned about a customer whose mail was piling up. Penn alerted authorities, who checked on the woman and found that she was in dire need of assistance — struggling to survive in freezing temperatures without ...

Rural Carrier Tiffany Goff was recently delivering mail to a residence in Jasper, FL, when she heard an older customer yelling for help. Goff spotted the woman lying on the ground outside and rushed to check on her. The Postal Service employee found the customer covered in insects after falling ...

Rural Carrier Elizabeth Fields was recently delivering mail in McCrory, AR, when she spotted an older customer lying on the ground outside a residence. The woman, who uses a walker, had fallen two hours earlier while doing yardwork, sustaining cuts on her forehead. Fields rushed to help her by calling ...

Rural Carrier Melissa Melhorn was recently delivering a parcel at a residence in East Berlin, PA, when she spotted unusual movement in the garage. Concerned, Melhorn knocked on the front door and alerted the older customer who answered. They checked the garage and found the woman’s husband unconscious on the ...

Rural Carrier Cheryl Sechelski and Rural Carier Associate Mark Husfeld were recently making deliveries in Navasota, TX, when they came upon a customer in crisis. As the duo took a parcel to the man’s residence, they heard him yelling for help. They opened the door and found that the customer, ...

Rural Carrier Associate Troy Boswell was recently delivering mail in Ronceverte, WV, when he spotted a fire in a customer’s backyard. Boswell immediately called 911, honked his horn and rushed to knock on the front door of the residence. The customer — a recovering stroke victim who relies on a ...

Rural Carrier Jacqueline Tannehill was recently making deliveries in a Springfield, IL, neighborhood when she grew concerned about an older customer whose mail was piling up. Tannehill knocked on the woman’s front door and only heard dogs barking in response. The Postal Service employee alerted a neighbor, knowing he was ...

Rural Carrier Associate Shelly Stoddard was delivering a package at an isolated residence in Barker, NY, on a rainy morning last winter when she heard someone yelling for help. She soon spotted an older customer lying on the ground in his driveway. Stoddard rushed to help the man, who lives ...

Rural Carrier Reggie Elliott was delivering mail one day last winter in Yorkville, IL, when he spotted a customer lying on the ground at the end of a driveway. The man had suffered a massive heart attack while shoveling snow, and his wife was frantically trying to administer CPR while ...

Rural Carrier Associate Christian Perry was recently delivering mail in Aliceville, AL, when she spotted an older customer in apparent distress outside his home during a rainstorm. The man, who had fallen in his driveway, was trying to climb into his truck parked there, and he was slumped over the ...

Deer Isle, ME, Rural Carrier Associate Tiffany Limeburner was recently delivering mail to a 98-year-old customer in nearby Stonington when a serious mishap occurred: The woman fell, striking her head on the floor and scraping her arms. Limeburner safely helped her get up and into a kitchen chair, then alerted ...

Rural Carrier Slobodanka Cadenovic was recently making deliveries in Williamstown, NJ, when she grew concerned that mail was piling up at the home of a customer who normally retrieved it daily. Cadenovic knocked on the customer’s front door but got no answer, so she checked with a neighbor — who ...