Birnamwood, WI, Rural Carrier Lori Szutkowski was delivering mail recently when a customer waved her down from a front porch. As Szutkowski got closer, she noticed the man was suffering from a severe head injury. Szutkowski called 911 and applied pressure to the wound, which occurred while the man was ...

Mulberry, FL, Rural Carrier Kevin Abell recently spotted an overturned car in a ditch. The accident had occurred moments earlier. Abell waded into waist-deep water and rescued a couple trapped inside the vehicle. “Kevin alwaysgoes above and beyond in our office, and this is just another indication of his concern ...

Millington, MI, Rural Carrier Robin Rohn was delivering mail recently when she noticed a porch fire. She attempted to alert the residents but no one was home. Rohn then called 911 and shoveled dirt onto the flames until emergency responders arrived and extinguished the blaze. Source: Millington, MI, Rural Carrier ...

Cay Dee Reynolds sees a lot of unusual things on her daily route as a mail carrier. She’s seen bear, elk, moose — all kinds of critters in 15 years of doing her rural route on the outskirts of Bigfork. She doesn’t often rescue people.  But that’s what she did ...

Arlington, TX, Rural Carrier Kevin Liles was delivering mail recently when two children ran over to him and said someone had broken into their home. Liles called 911 and stayed with the youngsters until police arrived. Based on descriptions the children provided, police caught the suspects and charged them with ...

Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds. While the U.S. Postal Service does not have an official motto, these words commonly are considered the postal carrier's creed. For Bonny Blasingame, I would add "nor dusty country ...

Step 4 Settlement on Compensation When Speaking to a Steward Prior to a Pre-Disciplinary Interview This case involved management denying compensation to a grievant who requested to talk to their Steward when required to attend a pre-disciplinary interview. The parties agree a grievant is entitled to compensation for a reasonable ...

Arnold, NE, Rural Carrier Geraldine Webb was delivering mail to a ranch recently when she noticed a horse bucking nearby. When Webb didn’t see a rider, she looked around and spotted a man lying on the ground. Webb offered to call an ambulance for the injured man, but he asked ...

It took Merlene Cherrey a while to figure out the tires. “When I first started, I would have flats all the time and I would get tired of changing them,” said Cherrey, a rural mail carrier who works outside this small northeastern Montana town of 840. “Then I figured out ...

Branches were broken, a chain link fence was knocked to the ground, and about 250 feet from the road a car was sitting in an embankment. “I thought, ‘What in the world is a car doing in there?’ It was back behind the chain link fence, and I thought, ‘How ...

Pikeville, KY, Rural Carrier Stacey Johnson was delivering mail recently when she saw a woman lying in a yard after collapsing. Johnson called 911 and comforted the woman until help arrived. The woman’s husband later sent a letter to the Post Office thanking Johnson. Source: Pikeville, KY, Rural Carrier Stacey ...

Lake City, FL, Rural Carrier Valerie Ryals was delivering mail recently when she noticed a man lying unconscious in a yard. She called 911 and performed CPR until emergency responders arrived. A local newspaper later published a letter from the man thanking Ryals for saving his life. Source: Lake City, ...

This case involved management requiring rural carriers to report late and then requiring carriers to take DPS letter mail directly to the street during Christmas overtime. The parties agree that there are certain situations where rural carriers can be required to take DPS letters directly to the street. Such situations ...

This case involved management not allowing businesses closed on Saturday to have their mail held if they have a mail receptacle the carrier can deliver the mail to. The parties agree Form 1564-B is used to record customers’ special request for handling of their mail, which includes permanent special orders ...

This case involved management projecting the costing of rural delivery with a government vehicle so that the cost of CDS would show cheaper even though the Postal Service never intended to assign an LLV to the rural route. The parties agree that if management indicates that an Employer provided vehicle ...

Eau Claire, MI, Rural Carrier Angie Quintanilla was delivering mail when she saw a man fall and injure himself. Quintanilla called 911 and administered first aid until responders arrived. After the man recovered, his wife called the Post Office to commend Quintanilla. Source: Eau Claire, MI, Rural Carrier Angie Quintanilla ...

Honea Path, SC, Rural Carrier Lynda Alewine was delivering mail recently when she spotted smoke coming from a home. She waved down a co-worker, Rural Carrier Patricia Burnley, who was delivering packages nearby. As the women got closer, they saw flames shooting through the roof. “I’m sure we looked like ...