Rural Carrier Jacenda “JC” Dohme was recently making deliveries at a senior apartment complex in Greenville, OH, when she grew concerned about a woman who had not picked up her mail in several days or placed her trash can at the curb as she normally would. After knocking on the ...

Rural Carrier Ethan Bounopane was delivering mail at a house in Rumney, NH, on a frigid March day when he heard the faint sound of someone asking for help. Bounopane spotted an older man on the ground outside where he’d fallen over an hour earlier, leaving him exposed to a ...

Jenison, MI, Rural Carrier Kevin Galligan was making deliveries one day in February when he grew concerned about a customer who hadn’t picked up her mail as usual. After getting no answer at the woman’s door, Galligan spotted her lying on the floor in the garage. The customer, who has ...

Hampden, ME, Rural Carrier Elmer Wing was recently making deliveries in a nearby town, Newburgh, when he grew concerned about a customer whose mail was piling up. Wing noticed that the man’s car was in the driveway and the porch light was on during the day, so he contacted the ...

Rural Carrier Judy Kehn was delivering mail on a March day in Roscommon, MI, when she heard someone screaming for help and saw an unattended dog wandering around. Kehn stopped and found an older customer who’d fallen on ice in a driveway while taking her pet outside. The Postal Service ...

Rural Carrier Heather Fletcher was recently delivering mail in Hanoverton, OH, when she spotted a house on fire. Fletcher immediately stopped, called 911 and ran to the house to make sure residents got out of harm’s way. Firefighters soon arrived to battle the blaze. No injuries were reported ...

Rural Carrier Shelby Moats was delivering mail in Malvern, OH, one day in January when she spotted an older customer on the ground at the bottom of a hill near his residence. Moats rushed to check on the man, who had fallen and was shivering in frigid temperatures with multiple ...

Norman Bills, a rural carrier from Jamaica, VT, was recently making deliveries when he grew concerned about a 97-year-old customer whose mail was piling up. Seeing no sign of the man at home or in the immediate vicinity, Bills requested a wellness check. Responding police officers conducted a search and ...

Rural Carrier Associate Joshua Murray was recently making deliveries in East Bernstadt, KY, when he saw an older customer chasing after her vehicle, which was rolling away from her. In the process, the woman fell under it. Murray sprang into action, safely got into the vehicle and brought it to ...

Rural Carrier Associate Michael Huling was making deliveries on a winter day in Baldwinsville, NY, when he saw a customer fall at a mailbox. Huling rushed to the woman’s aid, safely lifting her and helping her get inside the residence. The customer later penned a letter to Huling, explaining that ...

Wallkill, NY, Rural Carrier Austin Heller was recently delivering mail when he witnessed a collision that left a vehicle in flames. While 911 was called, Heller — who is also a volunteer firefighter — stopped and rushed to aid the victims in the car on fire. The Postal Service employee ...

Rural Carrier Associate Kevin King was making deliveries shortly after Christmas in Ararat, VA, when he spotted an older customer waving for help as she lay on the ground outside her residence. King rushed to aid the woman, who had slipped on ice near her car. The Postal Service employee ...

Rural Carrier Jennifer Nieves was recently making deliveries in an Ocala, FL, neighborhood when she saw a customer fall to the ground as he was walking toward his mailbox. Nieves rushed to check on the man, who has cancer and a history of diabetes and strokes. Finding him unable to ...

Rural Carrier Associate Rhonda Krawetzke was making deliveries one morning in December when she spotted an older customer waving for help on the side of the road near his driveway. Krawetzke immediately pulled into the driveway to aid the man, who had been stranded for a half-hour after slipping on ...

Rural Carrier Steve Phifer was recently delivering mail in Ardmore, TN, when he spotted an older customer in trouble: The man had fallen out of his motorized wheelchair just a few feet away from a pond on his property. Phifer rushed to the customer’s aid, safely got him back into ...

Rural Carrier Associate Mark Harper II was delivering mail one day last fall in Princeton, WV, when he came upon an older couple experiencing a crisis. During a walk through their neighborhood, the man had collapsed and his wife was sobbing beside him. Harper hurried to their aid and determined ...

Smethport, PA, Rural Carrier Starr Silvis was recently delivering mail to an older customer she checks on regularly when she discovered that he’d fallen inside his home. The man was disoriented, telling Silvis he was in bed, and she immediately called 911 as well as the local Post Office. The ...