Rural Carrier Theresa Rankin was delivering mail on a frigid February day in Ridgely, MD, when she spotted an older woman walking out of a creek. Rankin immediately stopped to check on the woman, who was disoriented and said she wanted to return to the creek “to meet my friend.” ...

Rural Carrier Sarah Shaw was recently delivering mail in Tuolumne, CA, when she spotted an unattended brush fire spreading up a tree. Concerned that the blaze was perilously close to a residence with many cars in the driveway, Shaw immediately called 911 and rushed to notify the homeowners, who were ...

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Rural Carrier Associate Jason Holleran was delivering mail on a February day in Tarentum, PA, when he came upon an older customer in need of assistance. The man had slipped and fallen in his driveway, leaving him stranded in temperatures below freezing as he desperately yelled for help. Holleran rushed ...

Denise Hilpipre, a rural carrier in Plainfield, WI, was recently delivering mail when she noticed suspicious activity: Two strangers were removing firewood from a customer’s property. Hilpipre documented details of the incident, including a description of the pair’s vehicle and their appearance, and called the customer to ask if he ...

Rural Carrier Associate William-Jacques Jones was recently making deliveries in Clinton, OH, when he came upon a customer in distress. The man, who was choking on food, was attempting to walk to a neighbor’s house for assistance. Jones rushed to the customer’s aid, performing the Heimlich maneuver on him until ...

Shelby Milford, a rural carrier associate, was recently making deliveries in Michie, TN, when she came upon the scene of an accident that left a woman in her 20s injured. Milford immediately called for emergency assistance and stayed with the woman, whose car began to emit smoke. With help from ...

Jared Sprenger, a rural carrier in Zumbrota, MN, was recently delivering mail when he saw a man lying on a golf course, waving for help. Sprenger rushed to the man’s side and found that he was misdialing 911. The Postal Service employee completed the call and comforted him until emergency ...

Rural Carrier Johnnie Gatlin was recently making deliveries in a Junction City, KS, neighborhood when he grew concerned about an older customer whose mail was piling up. Gatlin heard a faint cry for help coming from inside the residence, at which point he looked through a window and spotted the ...

Jaiquan Williams, a rural carrier associate in Newtown, CT, was recently making deliveries when a crisis occurred: He saw a customer collapse. While 911 was called, Williams rushed to the woman’s aid, comforting her until emergency responders arrived. The customer recovered from the incident ...

Rural Carrier Brittany Siler was recently delivering mail in Peru, IN, when she grew concerned about a customer whose mail was piling up. Siler alerted a neighbor, who arranged for someone to check on the woman. The customer was found stranded in her bathtub, where she’d fallen two days earlier ...

Rural Carrier Wendy Pollard was recently delivering mail in a Comstock Park, MI, subdivision when a little boy startled her. She had stopped at a mailbox when the 3-year-old ran toward her vehicle, climbed through the driver’s window, tumbled into her lap and grabbed the steering wheel, refusing to let ...

Rural Carrier Associate Karrie McCullouch was recently making deliveries in Croghan, NY, when she noticed an unfamiliar dog outside a residence. She then heard someone yelling in the distance and thought it may have been the animal’s owner calling it home. However, as McCullouch started to drive off, she saw ...

Rural Carrier Associate Susan Thompson was delivering mail on a blazing summer day last year in Mount Vernon, TX, when she heard a customer yelling for help. Thompson rushed to aid the woman, who had fallen in her yard an hour earlier and lost all feeling on one side of ...

Rural Carrier Kaci Hough was recently delivering mail in Raleigh, MS, when she arrived at the home of an 89-year-old customer who uses a walker. She instantly realized there was an emergency: The man was being swarmed by hornets. Hough rushed to his aid, dispersing the insects and guiding him ...

Rural Carrier Stacey Dolan was delivering mail on an icy day last year in Litchfield, CT, when she came upon two customers in a moment of crisis outside their home. One had slipped and fallen and couldn’t get up, and the other was unable to assist. Dolan rushed to their ...

It was Certified Mail that brought Rural Carrier Megan Husby to an older customer’s door one day last summer in New Richmond, WI. As she approached the man’s residence to get his signature, she spotted him lying on the ground in his front yard, mail scattered around him. Husby rushed ...