In Dillwyn, VA, Rural Carrier Lois Shumaker checked on a 95-year-old customer whose mail was piling up. When the woman answered the door, she was distraught, complaining of chest pains and other symptoms. Shumaker calmed the customer, called 911 and the woman’s daughter, and stayed with her until emergency responders ...

A Postal Service employee in Center, TX, recently helped a 4-year-old girl who was stranded alone at a bus stop on a rainy day. Rural Carrier Associate Jakyric Driver was delivering mail when he saw the girl, who was expecting to go to a relative’s house after school but found ...

The NRLCA signs Letter of Mutual Understanding to address outstanding compensation issues for rural carriers while conducting the test of “Service Performance Measurement” (SPM). This letter also addresses the retroactive compensation for SPMs for the period of September 3, 2016 through September 1, 2017. If you have any questions related ...

This case involved management refusing to consolidate a 21-hour auxiliary route into two “J” routes and one “H” route following a mail count to create two “K” route assignments for a PTF. The parties agree if the number of “K” routes decreases in the office, and the office no longer ...

This case involves management requiring rural carriers to take a 30 minute lunch break after 6 hours of work even if the carrier did not want to take a lunch break. The parties agree that rural carriers at their option may take a lunch break, provided the time does not ...

Rural Carrier Darryl Plowman was delivering mail recently in Duncansville, PA, when he noticed a car blocking a mailbox he needed to access. As he pulled over to investigate, Plowman realized that the vehicle in question was running, and he soon saw that the driver was slumped over. Finding the ...

Residents of a Sandpoint, ID, neighborhood were grateful that Rural Carrier Associate Heather Solce spotted a house fire while delivering mail and called 911.Although firefighters couldn’t save the structure, which was unoccupied at the time, “the neighbors praised Heather for a quick response that prevented damage to other homes,” said ...

On June 2, Brenda Schaefer, former treasurer of National Rural Letter Carriers Association Local 39, was charged in U.S. District Court for the Eastern District of Michigan in a one-count information with willful failure to maintain records of the Chesterfield Township (Macomb County) union. The charge follows an investigation by ...

On July 18, the NRLCA filed a Step 4 grievance concerning the Postal Service’s increased use of lengthy “tests” involving new delivery services and other rural carrier functions on rural routes. Despite repeated efforts to determine the Postal Service’s position on the appropriate duration of such tests without building any ...

Rural Carrier Stacy Chamberlain was delivering mail recently in Gays Mills, WI, when he spotted an older customer who’d fallen down an embankment near her home. He pulled over and rushed to help the woman. He was joined by her son, who came running from the family’s barn when he ...

An older Postal Service customer in Joplin, MO, who had recently returned home after being hospitalized told his companion he would be OK by himself while she ran an errand. Yet that was not the case for the ailing man, who fell in the garage, losing his cane and glasses ...

Winnebago, MN, Rural Carrier Evalynne Hoppe was concerned that a customer’s mail had piled up over several days, and she alerted the local Post Office. Authorities checked on the man, who had died. “Without Evalynne’s vigilance, he would have remained there for an extended period, as he apparently had no ...

Rural Carrier Associate Michelle Taylor detected a fire at a residence in Vincent, OH. She alerted her supervisor, who contacted firefighters, and banged on the front door. Getting no response, Taylor went to the house next door to see if anyone could locate the property owner, who turned out to ...

A very important FYI for anyone that uses their personally owned vehicle to deliver mail. Though an insurance company may tell you that your vehicle is covered please do not rely on it. This person had a commercial policy with Progressive.. Also here is some important info from the USPS ...

Rural Carrier Denise Martel-Bastien pulled into a Londonderry, NH, condominium complex recently when she saw a worrisome sight: a toddler alone in the street — shoeless and sobbing. Martel-Bastien and a concerned resident approached the boy, who managed to tell them only his name, that he was 3 and that ...

Rural Carrier Judith Gagnon recently came to the aid of an older customer in Newmarket, NH, who needed medical assistance. Gagnon was delivering mail when she discovered the man lying in his driveway, apparently knocked unconscious by a fall while he was home alone. The Postal Service employee called 911 ...

Rural Carrier Bryon Ivett was recently delivering mail to a customer’s home in Gowanda, NY, when he saw the man sprawled out in his front yard. Ivett rushed to help him get up, but the man was unable to stand. The Postal Service employee located a piece of cardboard in ...