Rural Carrier Robert Parnell was recently delivering mail in Sturgeon, MO, when he came upon a 2-year-girl and her dog as they were walking by themselves along a railroad track. Parnell immediately stopped to check on the toddler, who was crying and said she was lost. The Postal Service employee ...

Rural Carrier Malenia Orr was recently making deliveries in New Springfield, OH, when she grew concerned about a customer whose mail was piling up unusually. She soon saw a police officer and asked him to check on the man. The customer was found deceased, with his dog inside the residence ...

Julie Gould, a rural carrier in Charlotte, VT, was recently delivering mail when she noticed a car parked alongside a road. She grew concerned when she saw that the driver was slumped over the steering wheel, so she immediately stopped to check on the woman. Gould found the driver to ...

Rural Carrier Darla O’Brien was recently delivering mail in Hennessey, OK, when she spotted a grass fire that threatened a barn and a tractor. Seeing no one else around, O’Brien immediately called 911 and safely stamped out part of the blaze to prevent it from destroying the structure and equipment ...

Mary Guinan, a rural carrier in Victor, NY, was recently delivering mail when she noticed that a customer was acting unusually. Guinan made sure to check on the woman the following day and found her collapsed and unresponsive. The Postal Service employee immediately called 911 and stayed with the customer ...

Rural Carrier Thomas De La Garza was recently delivering mail in Union, KY, when he heard a customer screaming. De La Garza hurried to assist the man, who had been using a riding lawn mower in his yard and had struck an unhitched trailer, leading to significant abdominal area injuries ...

James Lange, a rural carrier associate, was delivering mail on a scorching July day in Omaha, AR, when he spotted a customer in distress in a yard outside a residence. Lange rushed to check on the man, called 911 and comforted him until emergency responders arrived. The customer was hospitalized ...

Rural Carrier Michael Elkins was making deliveries on a recent Monday in Mount Gilead, NC, when he grew concerned about an 86-year-old customer who lives alone and had not picked up her Saturday mail as usual. As Elkins approached her house to check on the woman, he heard her normally ...

Rural Carrier Tony Merschman was recently delivering mail when he spotted a customer who’d fallen in her driveway and couldn’t get up on her own. Merschman rushed to the woman’s aid and safely carried her inside her residence. She declined medical attention, but the Postal Service employee was concerned about ...

Rural Carrier Associate Keith Cooper was recently delivering mail in Point, TX, when he came upon an 83-year-old customer sprawled out in a ditch near her mailbox. Cooper rushed to aid the woman, who had fallen two hours earlier while gathering kindling for the winter. He safely helped her stand ...

Albert Dangelantonio Jr., a rural carrier associate, was recently delivering mail in Bridgewater, CT, when he saw an older customer take a spill while walking two dogs. Dangelantonio stopped to check on the man and found him to be disoriented and bleeding profusely. The Postal Service employee immediately called 911 ...

Terry Curry, a rural carrier in Jeffersonville, GA, was recently delivering mail when she came upon an older customer walking along a dirt road on a day with triple-digit temperatures. Curry stopped to check on the woman, who said she was on her way to her son’s home but didn’t ...

Rural Carrier Heather Parmley was recently making deliveries in Hughson, CA, when she grew concerned about an older customer who had not collected mail as usual. Parmley spoke through the front door but got no response, at which point a neighbor came out and offered to call the woman. When ...

Julie Bish, a rural carrier, was recently delivering mail in New Bethlehem, PA, when the sight of a downed mailbox gave her pause. She soon spotted the apparent cause: an all-terrain vehicle that had crashed nearby. The Postal Service employee stopped to take a closer look and found a man ...

Rural Carrier Becky Woolard was recently delivering mail in Bath, NC, when she spotted a toddler in trouble: The 3-year-old had taken a wooded path to their grandparents’ house next door, but no one was at home at the time. Woolard walked the toddler back along the path, and the ...

Caroline Badgett, a rural carrier associate, was recently making deliveries in Eustace, TX, when she spotted a customer lying in a yard outside a residence. Badgett rushed to check on the customer, who was unresponsive, and immediately called 911. Paramedics soon arrived to provide medical attention. They determined that the ...

Rural Carrier Kari Kerndt-Hammel was delivering mail one day last fall at a farm in Waukon, IA, when she saw something that alarmed her: A driverless tractor crashed through a fence before coming to a stop in a barnyard. Fearful for the well-being of farmer Don McGraw, Kerndt-Hammel rushed to ...