Rural carriers recognized as going above and beyond for their customers ...

Rural Carrier Gary Sherman saw smoke coming from a home in Warsaw, NY, while he was delivering mail recently. The Postal Service employee, who is also a volunteer firefighter, called 911 and headed to the residence to warn anyone inside. No one was home, but Sherman could hear the customer’s ...

Rural Carrier Associate Allison Bundy was recently delivering mail in Throckmorton, TX, when she spotted an older customer lying face down in the middle of a road. Bundy pulled over and checked on the woman, whom she recognized. She helped the woman get back on her feet and to safety ...

Rural Carrier Associate Katherine Duvall recently put her emergency medical training to good use at the Pulaski Post Office in Tennessee. A driver had accidentally sliced his radial artery with a box cutter, which had slipped while he attempted to open a package while stopped at a red light near ...

Rural Carrier Brandon White was driving along his Russell Springs, KY, route on a sweltering day in August when he noticed a customer lying on the ground in her backyard. White parked his postal vehicle and found that the woman had injured her ankle after falling. He called 911 and ...

Rural Carrier Juan Ocasio was delivering mail recently in New Port Richey, FL, when he spotted smoke rising from behind a customer’s residence. Ocasio checked the rear of the home and saw a tree, shed and the back of the residence enveloped in flames. As a neighbor called 911, Ocasio ...

Rural Carrier Associate Tabitha Kendle was delivering mail in Excelsior Springs, MO, in the summer when she noticed a customer’s mail piling up. Kendle also saw that the man’s normally closed garage door was open. She grew concerned and called the police, asking for someone to check on him. Responders ...

Rural Carrier Mary Bengston was delivering packages last December in DeFuniak Springs, FL, when she noticed an unusual sight and sound. As Bengston neared a customer’s residence, she spotted a vehicle parked outside with its door open and heard yelling coming from inside the home. Bengston rushed to the front ...

Rural Carrier Mark Harsevoort was delivering mail recently in Rockford, MI, when he spotted smoke coming from a customer’s home. As he approached the residence, he found an all-terrain vehicle in flames that were spreading to the deck and to the house itself. Harsevoort also saw the residents — a ...

Rural Carrier Jill Schalberg was making deliveries in Newfane, NY, when she noticed smoke coming out of the detached garage at a customer’s residence. The Postal Service employee rushed to the home and knocked on the door until someone answered. She alerted them to the fire and called 911. The ...

The only reason the pup survived is thanks to the quick work of the postal worker! ...

Rural Carrier Margaret Ward was recently making deliveries in Church Hill, TN, when she caught sight of an 85-year-old customer lying in a driveway and waving for help. The woman did not want Ward to call 911 at first; she just wanted help getting up. Ward persuaded the customer to ...

What You Need To Know Pasco mail carrier Juan Carlos Ocasio has been nominated for the Postmaster General Heroes' Program, according to his supervisor The program honors postal workers who go above and beyond to help their communities Ocasio was working his rural route in Moon Lake on Aug. 29 ...

Winfield, PA, Rural Carrier Marna Olshefski was making deliveries recently when she noticed an older customer hadn’t retrieved his mail for two days. Olshefski last recalled seeing the man outside with his dog. She checked with a neighbor, who said she hadn’t seen the man lately. The Postal Service employee ...

Rural Carrier Lisa Ann Wagner was making deliveries at a home in Kerrville, TX, when she noticed the customer’s mail starting to pile up. Wagner grew concerned because she knew the woman lived alone and had minimal contact with her neighbors and family. The Postal Service employee tried contacting the ...

Rural Carrier Associate George McCabe Jr. was recently delivering mail in Waterford, CA, when he spotted a customer wandering down the middle of a road. McCabe recognized the woman as the mother of Ronda Salas, a retired Postal Service colleague. He approached the customer, confirmed her name and asked if ...

Rural Carrier Camille Graves was delivering a package to a customer in Brookfield, MA, when she heard a cry for help from inside the home. Braves entered the residence and found an older woman lying on a cold floor. The customer had fallen the night before and was unable to ...