Rural Carrier Juan Ocasio was delivering mail recently in New Port Richey, FL, when he spotted smoke rising from behind a customer’s residence. Ocasio checked the rear of the home and saw a tree, shed and the back of the residence enveloped in flames. As a neighbor called 911, Ocasio ...

Rural Carrier Associate Tabitha Kendle was delivering mail in Excelsior Springs, MO, in the summer when she noticed a customer’s mail piling up. Kendle also saw that the man’s normally closed garage door was open. She grew concerned and called the police, asking for someone to check on him. Responders ...

Rural Carrier Mary Bengston was delivering packages last December in DeFuniak Springs, FL, when she noticed an unusual sight and sound. As Bengston neared a customer’s residence, she spotted a vehicle parked outside with its door open and heard yelling coming from inside the home. Bengston rushed to the front ...

Rural Carrier Mark Harsevoort was delivering mail recently in Rockford, MI, when he spotted smoke coming from a customer’s home. As he approached the residence, he found an all-terrain vehicle in flames that were spreading to the deck and to the house itself. Harsevoort also saw the residents — a ...

Rural Carrier Jill Schalberg was making deliveries in Newfane, NY, when she noticed smoke coming out of the detached garage at a customer’s residence. The Postal Service employee rushed to the home and knocked on the door until someone answered. She alerted them to the fire and called 911. The ...

The only reason the pup survived is thanks to the quick work of the postal worker! ...

Rural Carrier Margaret Ward was recently making deliveries in Church Hill, TN, when she caught sight of an 85-year-old customer lying in a driveway and waving for help. The woman did not want Ward to call 911 at first; she just wanted help getting up. Ward persuaded the customer to ...

What You Need To Know Pasco mail carrier Juan Carlos Ocasio has been nominated for the Postmaster General Heroes' Program, according to his supervisor The program honors postal workers who go above and beyond to help their communities Ocasio was working his rural route in Moon Lake on Aug. 29 ...

Winfield, PA, Rural Carrier Marna Olshefski was making deliveries recently when she noticed an older customer hadn’t retrieved his mail for two days. Olshefski last recalled seeing the man outside with his dog. She checked with a neighbor, who said she hadn’t seen the man lately. The Postal Service employee ...

Rural Carrier Lisa Ann Wagner was making deliveries at a home in Kerrville, TX, when she noticed the customer’s mail starting to pile up. Wagner grew concerned because she knew the woman lived alone and had minimal contact with her neighbors and family. The Postal Service employee tried contacting the ...

Rural Carrier Associate George McCabe Jr. was recently delivering mail in Waterford, CA, when he spotted a customer wandering down the middle of a road. McCabe recognized the woman as the mother of Ronda Salas, a retired Postal Service colleague. He approached the customer, confirmed her name and asked if ...

Rural Carrier Camille Graves was delivering a package to a customer in Brookfield, MA, when she heard a cry for help from inside the home. Braves entered the residence and found an older woman lying on a cold floor. The customer had fallen the night before and was unable to ...

Rural Carrier Ronda Layson was at the Coco River Post Office in Naples, FL, when she spotted a colleague in distress. Layson found the employee unconscious and not breathing. As she began CPR, another employee held the hand of their ailing colleague until paramedics arrived. “Ronda went above and beyond ...

Shelley Ponton, a rural carrier in Ashkum, IL, was recently making deliveries when she grew concerned about an older customer whose mail was piling up unusually. Ponton asked Postmaster Julia Holohan to alert authorities about the woman, who lived alone and had no family members except a brother 75 miles ...

Neal Sisbarro, a rural carrier in Hutto, TX, was recently delivering mail when he spotted an unattended toddler running down the middle of a street. Sisbarro guided the girl out of harm’s way and started looking for her residence. He noticed a front door ajar a block away and knocked ...

April Page, a rural carrier associate in Dandridge, TN, was called in on her day off to work for a neighboring town’s Post Office. As she drove around looking for a cluster box unit at an apartment building on the unfamiliar route, a woman ran outside and screamed that her ...

In her first month on the job, Rural Carrier Associate Michelle Walker was delivering in a remote area on her route in Milton-Freewater, OR, when she heard a faint cry for help. At first, the postal employee couldn’t pinpoint where it was coming from. When the cry was repeated, she ...