Rural Carrier Joanna Palmer was recently delivering mail in Geneva, NY, when she came upon a troubling sight: a customer beating his dog. Suspecting that the dog was badly injured, Palmer confronted the man and offered to help with the dog, but he declined. After she left the location, Palmer ...

A rural carrier’s usual stop for fuel took an unusual twist recently. Kristina Chase of Belmont, MI, wondered why K-9 units were at the gas station. She soon learned that a search was underway for a missing 10-year-old boy. After she fueled up, bought water and got a description of ...

It was near the end of her day recently in Greencastle, PA, when Rural Carrier Alicia Stitely picked up on trouble. A disabled customer had fallen while planting tomatoes in warm weather. Stitely rushed to the woman’s side and found her in great distress. Stitely stayed with her for 20 ...

Kim Rodrigues was used to exchanging a “hello” or a wave with a favorite customer whenever she delivered his mail. But that didn’t happen one day recently when she saw him motionless on his lawn mower. The Hudson, NH, rural carrier instantly knew something was wrong. Rodrigues approached the man and ...

On a harsh winter day this year, Hegins, PA, Rural Carrier Lisa Wolfgang saw a customer in distress on a front porch. She offered to help the elderly woman, who had locked herself out and wasn’t wearing a coat. The woman knew that the back door was open, but she ...

A customer survived a recent fall from her porch and a serious leg injury, thanks to the quick response and military training of Strawberry Plains, TN, Rural Carrier Walter Wilson. He saw the woman fall and rushed to her aid. Wilson applied a tourniquet to slow the profuse bleeding and ...

No one heard a 90-year-old woman’s cries for help until Vacaville, CA, Rural Carrier Corey Shaw delivered her mail and got her the assistance she needed after a recent fall. Shaw called 911 and contacted a neighbor, staying on the scene until emergency responders could enter the home and take ...

Pomfret Center, CT, Rural Carrier Associate Patricia Durell was delivering mail recently when she noticed a downed tree on fire in the middle of the road. The road was a dead end, so Durell knew some residents might be trapped if the fire spread. She called 911 and waited for ...

Greer, SC, Rural Carrier Pamela Arledge was in her vehicle recently when a retired police officer tapped on her window and asked for help. The man was experiencing neurological problems. He couldn’t see and had difficulty speaking. Arledge called 911. She also contacted the retiree’s son. Arledge brought the man ...

Pittsford, VT, Rural Carrier George Clifford was delivering mail recently when he encountered a man who was lying in the road and not breathing. Clifford called 911 and performed CPR until the man resumed breathing. Paramedics arrived and provided further assistance. Source: George Clifford, Pittsford, VT | USPS News Link ...

Langford, SD, Rural Carrier Coleen Monson was on her route recently and noticed one of her regular customers had not picked up his mail. Monson knew the man was diabetic and lived alone, so she contacted his family and alerted them of the situation. Later that evening, Monson learned that ...

Bonfield, IL, Rural Carrier Laurie Ellerman and Retail Associate Kati Gogolka-Delude became concerned recently when a customer tried to mail a cashier’s check for $9,000 overseas. He said he needed to send the money to insure foreign lottery winnings. The customer had sent another cashier’s check for $10,000 the day ...

While delivering mail in Ola, AR, recently, Rural Carrier Sherry Hastings noticed a customer waving his arms frantically. The man had been riding a lawn mower when he struck a heavy cable. The cable became stretched across his abdomen, trapping him. Hastings called 911 and stayed with the man until paramedics ...

Cherokee, NC, Rural Carrier Matthew Webster recently saw a woman lying on a sidewalk with blood on her head. She had called 911 after suffering a dizzy spell and collapsing. Webster shielded the woman from the sun and stayed with her until an ambulance arrived. She was taken to a ...

Eddyville, KY, Rural Carrier Deanna Shugars was delivering mail recently when she spotted a woman lying on the ground. The woman had fallen while feeding her cats and had been immobile for about six-and-a-half hours. The woman was suffering from hypothermia and experiencing pain in both her neck and hip ...

Fort Worth, TX, Rural Carrier Wesley Schramm began to smell smoke after completing a recent delivery at a house. When he looked back at the home, he saw its roof was engulfed in flames. Schramm called 911 and knocked on the door until someone answered. The occupants, including a family ...

Long Prairie, MN, Rural Carrier Daniel Masteller recently noticed uncollected mail in a customer’s box and knocked on the woman’s front door. When he didn’t receive a response, he contacted police. Officers arrived and found the woman in poor health. The temperature inside the house was 34 degrees. Emergency responders ...