Rural Carrier Vanessa Beatty had just delivered a package to a customer’s home in Prosperity, PA, when she heard someone call out to her. The voice was faint but unmistakable: “Mail lady! Mail lady!” As Beatty looked around, she saw a hand waving frantically in the window of a horse ...

A misstep on uneven pavement recently left a Ware, MA, postal customer injured and stranded for hours on a hot driveway in a secluded area where traffic is rare. Rural Carrier Nancy McKinstry was the first passerby following the woman’s fall, and she rushed to her side when she spotted ...

The emaciated pony was out of hope, and almost out of time. Someone abandoned the animal on a roadside near Sanger, CA, earlier this year, along with a smattering of hay and fruit. But with a broken jaw, tooth damage and a leg injury, the animal had little will — ...

A recent hot day in Rehoboth, MA, caused an elderly customer to feel ill. He was in distress when Rural Carrier Kathryn Bennett encountered him while delivering mail, so she gave him a cold bottle of water and called for emergency assistance. She also phoned his daughter, who later stopped ...

Maineville, OH, Rural Carrier Kimberly Mitchell was delivering mail recently at a condominium when she heard a faint cry for help coming from an elderly customer’s unit. She called out to the woman, who told her that a neighbor had a key. Mitchell located the neighbor and they both checked ...

Brenda Miller recently had a certified letter for a customer who was routinely at home at delivery time, so the rural carrier was concerned when she knocked on the door and got no answer. She heard noises, though, so she looked through a window and saw the customer on the ...

A customer was recently terrified that he’d been stung on his back by a bee, having been to the emergency room after a previous sting, but he wasn’t sure. That’s when Montague, MI, Rural Carrier Saleena Millet arrived with his mail. She verified that it was a sting and stayed ...

Rural Carrier Debra Holdsworth’s route in Sherrard, IL, recently brought her to the scene of a one-car accident that left the driver seriously injured after hitting a fence. She called 911 and stayed with the young man until emergency responders arrived. He was cut out of the car, flown to ...

A recent stroll near his house turned dangerous when a man recovering from back surgery lost his balance in a wooded area. He yelled for help as Highgate Center, VT, Rural Carrier Associate Steven Lumbra arrived to deliver mail. Lumbra found the man, helped him get inside his house, got ...

A case of heat stroke recently left a customer in York, PA, unconscious and unnoticed in her yard until Rural Carrier Jeffrey Deisinger delivered her mail. He called 911 and stayed with the woman until emergency responders arrived. Several days after she was treated at a hospital, the customer contacted ...

A woman who had been stranded for four days after falling in her basement was rescued recently after Willmar, MN, Rural Carrier Rebecca Knuteson heard her cries for help. Knuteson was delivering mail when she detected the customer’s plea and called 911. Emergency responders and a neighbor broke into the ...

Rural Carrier Michael Muhm’s actions “will never be forgotten,” a customer recently wrote in a note to the Box Elder, SD, Postmaster. The woman’s husband suffered a fatal heart attack while trimming a tree near their mailbox. Muhm found him, called 911 and went to their door to let her ...

Rural Carrier Cecilia Byrd was delivering mail recently in Walterboro, SC, when she witnessed a motorcycle accident. The driver lost control of his high-powered bike and was injured when he was thrown into a ditch. She called 911 and comforted the man until emergency responders arrived. He is recovering. Source: ...

A 65-year-old man’s recent trip home from a hospital following heart surgery took a treacherous turn not just for him, but for his 85-year-old father, too. Rural Carrier Jennifer Fabian came upon the men while she was delivering mail in Connellsville, PA. The son had fallen on his porch while ...

As Rural Carrier Kenneth Grossman was delivering mail recently in Owensboro, KY, he approached a bridge over a deep, rocky ditch. Something alarming caught his eye: an arm draped over a guardrail. He stopped and found that an elderly bicyclist had suffered a dizzy spell and crashed. Grossman helped the ...

A man who recently slipped and fell while cleaning his shower cried out for help for two hours before Lynch Station, VA, Rural Carrier Shannon Pritchard heard him when she delivered his mail. Because his doors were locked, she talked to him through a window while she called 911. “I ...

VIRGINIA BEACH, Va. - Retired Marine Colonel Pasquale Cacace, known as Pat, lives on a friendly little corner in Sandbridge. “We live in a neighborhood where we all look out for each other." said Pat's wife, Ningie. And that includes the mailman. "He’s friendly, he’s happy, we consider him family,” ...