Harsh winter storms in Marsing, ID, made navigating the countryside a challenge for Rural Carrier Mara Ralls and local residents, many of whom were stuck at home at times with several feet of snow in their driveways. Ralls encountered one such customer while delivering mail earlier this year: an older ...

Harsh winter storms in Marsing, ID, made navigating the countryside a challenge for Rural Carrier Mara Ralls and local residents, many of whom were stuck at home at times with several feet of snow in their driveways. Ralls encountered one such customer while delivering mail earlier this year: an older ...

Rural Carrier Luis Cortes recently had Certified Mail for a customer in Estero, FL. When he knocked on the woman’s door and she told him to come in, he was surprised to find her on the floor. She told him she’d fallen three days earlier. He immediately called 911. While ...

Rural Carrier Pat Pittman recently turned onto a quiet country road in Seminary, MS, and witnessed a frightening sight: Two children — a boy and a girl — were running toward a nearby highway. The boy was barking orders at the girl, who was in tears as she struggled to ...

Rural Carrier Elaine Hudson was delivering mail in Hendersonville, NC, when she discovered that a woman had fallen outside her home. Hudson helped her get inside and contacted her daughter, who called 911 and rushed to the scene. When she got there, Hudson helped her move furniture to provide easier ...

The cries of “Help me! Help me!” were faint but distinct as Rural Carrier Minette Hess recently delivered mail to a home in Mount Vernon, OH. She looked around and saw customer Brian Boggs pinned beneath an SUV in his driveway. He had been working on the vehicle when it ...

On a recent 112-degree day in Bangs, TX, Rural Carrier Sabrina Tibbetts heard a faint cry for help. She looked around and saw a customer on the ground beside his house, where she’d just delivered mail. Tibbetts, who is also trained as an emergency medical technician, rushed to the man’s ...

Rural Carrier Associate Angela Emschweiler was delivering mail recently in Windsor, CA, when she saw a 90-year-old customer walking from his house toward his mailbox. The man lost his balance and fell backward against the garage door before landing on the cement driveway. The postal employee rushed to his side, ...

A Utah man’s recent lunch break left him with a broken ankle, a concussion — and a heart full of gratitude for the postal employee who heard him crying out for help. Harold Muir was home from work when he decided to clear some fishing gear out of his boat ...

A sharp-eyed postal employee in Jackson, OH, recently got help for the victim of a single-car accident. Rural Carrier Associate Ryan Mallow was delivering mail when he saw an SUV at the bottom of a steep embankment. The driver was slumped over the steering wheel. Mallow called 911 and tried ...

An accident with a circular saw recently left an Omaha, NE, postal customer in dire need of help after he cut off two fingers. “He was alone, couldn’t talk straight, was very disoriented — I think he was going into shock,” said Rural Carrier Roger Vaad, who was delivering mail ...

A malfunctioning medical-alert necklace recently left a postal customer desperate for assistance after she fell at her Pembroke, VA, home. While delivering mail, Rural Carrier Betty Stevers heard the woman crying out for help as she lay on her front porch. Stevers called the woman’s daughter and stayed on the ...

Blair, WI, Rural Carrier Associate Mike Ressel was delivering his route when he spotted a very young girl outside wondering around half-dressed in the cold winter weather. He secured his vehicle and went to speak with the little girl. She was looking for her mother who had left the night ...

New Salisbury, IN, Rural Carrier Tony Sizemore was delivering mail recently when an SUV passed him as he was stopped at a highway mailbox. The SUV collided with another vehicle head-on, flipped over and caught fire. Sizemore and a passerby rescued the driver of the SUV before it became engulfed ...

A recent workday in Richmond, MN, got off to an alarming start when two rural carriers arrived at the Post Office at 6:30 a.m. and found a co-worker collapsed on the floor. Thomas Niehaus and Robert Vossen rushed to her side, and Vossen stayed with her while Niehaus called 911 ...

LeClaire, IA, Rural Carrier Associate Aimee Schultz recently helped a customer out of an unusual bind: The woman had locked herself out of her house while she was outside on a rear balcony. The woman’s dogs were inside the house, so Schultz and the customer devised a plan to distract ...

A controlled burn on a prairie near Bowman, ND, recently got out of control, threatening a postal customer’s home. Rural Carrier Stacey Scott encountered the encroaching blaze as she was delivering mail and got no answer at the front door, so she called the customer’s mobile phone. She learned that ...