Rural Carrier Associate Michael Ressel was delivering mail on a recent cold day in Blair, WI, when he spotted a little girl wandering around outside alone. He stopped to check on the shivering, half-dressed child, and she told him her mother had gone out the night before to get groceries, ...

A customer in Chicago relies on the Postal Service to stay connected with his mother 75 miles away in the village of Hebron, IL, and to ensure that someone checks on her in person regularly. The man ships parcels with Signature Confirmation to the frail woman weekly. When Rural Carrier ...

In Petoskey, MI, Rural Carrier Associate Pauline Kullik got no answer when she knocked on a customer’s door to deliver Certified Mail. She looked through a window and saw the woman on the floor. When Kullik opened the unlocked door, the woman asked for help. Finding her cold to the ...

Oklahoma City Rural Carrier Alva Reynolds also encountered a customer who was stranded outside after slipping on ice. Reynolds was the first passerby to hear the woman crying out for help. After he called 911, he got a blanket from her car to help her warm up, retrieved her phone ...

Rock Island, WA, Rural Carrier Associate Tawnee Agnew called 911 after she witnessed smoke billowing from a residence. Firefighters determined that no one was at home, and local Postmaster Tammie Day later commended Agnew for “quick thinking” that helped prevent the fire from spreading to adjacent properties. When Magnolia, TX, ...

Harsh winter storms in Marsing, ID, made navigating the countryside a challenge for Rural Carrier Mara Ralls and local residents, many of whom were stuck at home at times with several feet of snow in their driveways. Ralls encountered one such customer while delivering mail earlier this year: an older ...

Harsh winter storms in Marsing, ID, made navigating the countryside a challenge for Rural Carrier Mara Ralls and local residents, many of whom were stuck at home at times with several feet of snow in their driveways. Ralls encountered one such customer while delivering mail earlier this year: an older ...

Rural Carrier Luis Cortes recently had Certified Mail for a customer in Estero, FL. When he knocked on the woman’s door and she told him to come in, he was surprised to find her on the floor. She told him she’d fallen three days earlier. He immediately called 911. While ...

Rural Carrier Pat Pittman recently turned onto a quiet country road in Seminary, MS, and witnessed a frightening sight: Two children — a boy and a girl — were running toward a nearby highway. The boy was barking orders at the girl, who was in tears as she struggled to ...

Rural Carrier Elaine Hudson was delivering mail in Hendersonville, NC, when she discovered that a woman had fallen outside her home. Hudson helped her get inside and contacted her daughter, who called 911 and rushed to the scene. When she got there, Hudson helped her move furniture to provide easier ...

The cries of “Help me! Help me!” were faint but distinct as Rural Carrier Minette Hess recently delivered mail to a home in Mount Vernon, OH. She looked around and saw customer Brian Boggs pinned beneath an SUV in his driveway. He had been working on the vehicle when it ...

On a recent 112-degree day in Bangs, TX, Rural Carrier Sabrina Tibbetts heard a faint cry for help. She looked around and saw a customer on the ground beside his house, where she’d just delivered mail. Tibbetts, who is also trained as an emergency medical technician, rushed to the man’s ...

Rural Carrier Associate Angela Emschweiler was delivering mail recently in Windsor, CA, when she saw a 90-year-old customer walking from his house toward his mailbox. The man lost his balance and fell backward against the garage door before landing on the cement driveway. The postal employee rushed to his side, ...

A Utah man’s recent lunch break left him with a broken ankle, a concussion — and a heart full of gratitude for the postal employee who heard him crying out for help. Harold Muir was home from work when he decided to clear some fishing gear out of his boat ...

A sharp-eyed postal employee in Jackson, OH, recently got help for the victim of a single-car accident. Rural Carrier Associate Ryan Mallow was delivering mail when he saw an SUV at the bottom of a steep embankment. The driver was slumped over the steering wheel. Mallow called 911 and tried ...

An accident with a circular saw recently left an Omaha, NE, postal customer in dire need of help after he cut off two fingers. “He was alone, couldn’t talk straight, was very disoriented — I think he was going into shock,” said Rural Carrier Roger Vaad, who was delivering mail ...

A malfunctioning medical-alert necklace recently left a postal customer desperate for assistance after she fell at her Pembroke, VA, home. While delivering mail, Rural Carrier Betty Stevers heard the woman crying out for help as she lay on her front porch. Stevers called the woman’s daughter and stayed on the ...