Lorean Andrews In Gilbert, AZ, Lorean Andrews discovered a man stranded on the floor of his home after his wheelchair tipped over. She called 911 for the customer, who had been stuck overnight and was cold and numb, and comforted him until emergency responders arrived. Myron Harland In Croswell, MI, ...

Rural Carrier LeAnne Valvoda was recently delivering a parcel in Rush City, MN, when she encountered a domestic assault in progress. Valvoda safely de-escalated the situation, then contacted the local Postmaster to report the incident. After the sheriff’s office was notified, a deputy arrested the assailant, who faced a misdemeanor ...

An alert Postal Service employee recently saved three children and their grandmother from a fire that threatened a McKinney, TX, home. Rural Carrier Associate Jeffrey Jones was delivering a parcel when he spotted flames spreading quickly in the bushes in front of the residence. Jones could see the kids inside, ...

Elizabeth Terrebonne A Postal Service employee in Papillion, NE, recently came to the aid of an 85-year-old customer who’d fallen out of his wheelchair. Rural Carrier Elizabeth Terrebonne was delivering mail in the man’s neighborhood when she saw that he’d taken a spill in his driveway. She rushed over to ...

In Dillwyn, VA, Rural Carrier Lois Shumaker checked on a 95-year-old customer whose mail was piling up. When the woman answered the door, she was distraught, complaining of chest pains and other symptoms. Shumaker calmed the customer, called 911 and the woman’s daughter, and stayed with her until emergency responders ...

A Postal Service employee in Center, TX, recently helped a 4-year-old girl who was stranded alone at a bus stop on a rainy day. Rural Carrier Associate Jakyric Driver was delivering mail when he saw the girl, who was expecting to go to a relative’s house after school but found ...

Rural Carrier Darryl Plowman was delivering mail recently in Duncansville, PA, when he noticed a car blocking a mailbox he needed to access. As he pulled over to investigate, Plowman realized that the vehicle in question was running, and he soon saw that the driver was slumped over. Finding the ...

Residents of a Sandpoint, ID, neighborhood were grateful that Rural Carrier Associate Heather Solce spotted a house fire while delivering mail and called 911.Although firefighters couldn’t save the structure, which was unoccupied at the time, “the neighbors praised Heather for a quick response that prevented damage to other homes,” said ...

Rural Carrier Stacy Chamberlain was delivering mail recently in Gays Mills, WI, when he spotted an older customer who’d fallen down an embankment near her home. He pulled over and rushed to help the woman. He was joined by her son, who came running from the family’s barn when he ...

An older Postal Service customer in Joplin, MO, who had recently returned home after being hospitalized told his companion he would be OK by himself while she ran an errand. Yet that was not the case for the ailing man, who fell in the garage, losing his cane and glasses ...

Winnebago, MN, Rural Carrier Evalynne Hoppe was concerned that a customer’s mail had piled up over several days, and she alerted the local Post Office. Authorities checked on the man, who had died. “Without Evalynne’s vigilance, he would have remained there for an extended period, as he apparently had no ...

Rural Carrier Associate Michelle Taylor detected a fire at a residence in Vincent, OH. She alerted her supervisor, who contacted firefighters, and banged on the front door. Getting no response, Taylor went to the house next door to see if anyone could locate the property owner, who turned out to ...

Rural Carrier Denise Martel-Bastien pulled into a Londonderry, NH, condominium complex recently when she saw a worrisome sight: a toddler alone in the street — shoeless and sobbing. Martel-Bastien and a concerned resident approached the boy, who managed to tell them only his name, that he was 3 and that ...

Rural Carrier Judith Gagnon recently came to the aid of an older customer in Newmarket, NH, who needed medical assistance. Gagnon was delivering mail when she discovered the man lying in his driveway, apparently knocked unconscious by a fall while he was home alone. The Postal Service employee called 911 ...

Rural Carrier Bryon Ivett was recently delivering mail to a customer’s home in Gowanda, NY, when he saw the man sprawled out in his front yard. Ivett rushed to help him get up, but the man was unable to stand. The Postal Service employee located a piece of cardboard in ...

A New Jersey motorist who recently suffered a seizure at an intersection praised a helpful Postal Service employee as “my guardian angel transformed into a human.” Rural Carrier Tammy Ventura and another passerby who saw the woman in distress were able to access her vehicle and turn off the ignition ...

Temperance, MI, Rural Carrier Joan Oehlers was concerned by the sight of two loose dogs running in and out of traffic. She notified the nearest neighbor, who turned out to be the dogs’ owner. The woman later contacted the local Postmaster to express appreciation, explaining that the dogs were therapy ...