Gary Holbert, Concordia, KS Concordia, KS, Rural Carrier Gary Holbert recently grew worried that mail was piling up at the home of a customer who normally emptied his box daily. Holbert alerted police, who soon determined that his call came in the nick of time. Officers checked on the man ...

A powerful storm that generated at least two tornadoes in Bellevue, NE, recently left an older Postal Service customer and his disabled wife wondering how they would even begin to recover. The answer came from their rural carrier, Lee Ann Wells, who offered to help remove all the fallen limbs ...

Postal Service employees delivering mail in Wisconsin and Texas recently came to the aid of customers who fell. Cashton, WI, Rural Carrier Associate Rolv Ihle had a package for a man who was waiting for him at his mailbox. As the customer turned to walk away, he took a spill ...

Rural Carrier Meredith Gozdal was delivering mail recently in Drayton, ND, when she noticed that an older customer hadn’t emptied his box as usual.Gozdal stopped and tried to contact the man at his residence, but she got no response.She alerted the sheriff’s office, and a deputy soon discovered that the ...

Fort Valley, GA, Rural Carrier Jane Field was delivering mail recently when she spotted smoke billowing from a customer’s garage.As she attempted to alert the homeowner, she saw that a bucket was in flames near a garage wall.Field got no response from the customer, so she called 911.Firefighters extinguished the ...

In Stoneville, NC, Rural Carrier Kyndall Caruso heard a man calling out for help alongside a road.She found him in a ditch, seriously injured after being beaten during a robbery.Caruso called 911 and stayed on the scene until emergency responders arrived.The victim was flown to a hospital, and two suspects ...

Rural Carrier Geraline Powers checked on a customer she spotted lying on the ground outside his McMinnville, TN, home.Finding the man unresponsive, Powers called 911 and stayed on the scene until emergency responders arrived.Medics determined that the man had suffered a diabetic episode, and they thanked Powers for her life-saving ...

Rural Carrier Associate David Hansen was delivering mail recently in Walnut Grove, MN, when he saw a woman fall on a concrete walkway as she exited a residence. Hansen rushed to assist the woman, who was clutching her arm and clearly in pain. The woman, who had been visiting the ...

Rocky Point, NC, Rural Carrier Paula Gainey was recently delivering mail to an older customer’s home when she heard the resident calling out for help.  Gainey pulled over and soon discovered the woman lying on the ground in the backyard.  The customer was in excruciating pain after a fall, and ...

Rural Carrier Anthony Alexander recently had a package for a customer in Hayden, AL. As Alexander approached the man’s home, he came out to meet the Postal Service employee and fell down the front steps. Alexander tried to help the customer get up, but the man urged him to call ...

Rural Carrier Jason Francis was delivering mail recently in Scott Depot, WV, when he encountered a distressed woman in the middle of the road. She flagged him down and asked him to help a man in her car who was unresponsive following an overdose. While the woman called 911, Francis ...

Rural Carrier Christene Wiggins was delivering mail recently in Princeton, NC, when she encountered an older customer in an unusual predicament: He was trapped in a tractor. Wiggins attempted to free the distressed man, whose leg had somehow gotten wedged near the clutch as he was getting on the piece ...

Lorean Andrews In Gilbert, AZ, Lorean Andrews discovered a man stranded on the floor of his home after his wheelchair tipped over. She called 911 for the customer, who had been stuck overnight and was cold and numb, and comforted him until emergency responders arrived. Myron Harland In Croswell, MI, ...

Rural Carrier LeAnne Valvoda was recently delivering a parcel in Rush City, MN, when she encountered a domestic assault in progress. Valvoda safely de-escalated the situation, then contacted the local Postmaster to report the incident. After the sheriff’s office was notified, a deputy arrested the assailant, who faced a misdemeanor ...

An alert Postal Service employee recently saved three children and their grandmother from a fire that threatened a McKinney, TX, home. Rural Carrier Associate Jeffrey Jones was delivering a parcel when he spotted flames spreading quickly in the bushes in front of the residence. Jones could see the kids inside, ...

Elizabeth Terrebonne A Postal Service employee in Papillion, NE, recently came to the aid of an 85-year-old customer who’d fallen out of his wheelchair. Rural Carrier Elizabeth Terrebonne was delivering mail in the man’s neighborhood when she saw that he’d taken a spill in his driveway. She rushed over to ...

In Dillwyn, VA, Rural Carrier Lois Shumaker checked on a 95-year-old customer whose mail was piling up. When the woman answered the door, she was distraught, complaining of chest pains and other symptoms. Shumaker calmed the customer, called 911 and the woman’s daughter, and stayed with her until emergency responders ...