Rural Carrier Debbie Penn was making deliveries last winter in Frankfort, KY, when she grew concerned about a customer whose mail was piling up. Penn alerted authorities, who checked on the woman and found that she was in dire need of assistance — struggling to survive in freezing temperatures without ...

Rural Carrier Tiffany Goff was recently delivering mail to a residence in Jasper, FL, when she heard an older customer yelling for help. Goff spotted the woman lying on the ground outside and rushed to check on her. The Postal Service employee found the customer covered in insects after falling ...

Rural Carrier Elizabeth Fields was recently delivering mail in McCrory, AR, when she spotted an older customer lying on the ground outside a residence. The woman, who uses a walker, had fallen two hours earlier while doing yardwork, sustaining cuts on her forehead. Fields rushed to help her by calling ...

Rural Carrier Melissa Melhorn was recently delivering a parcel at a residence in East Berlin, PA, when she spotted unusual movement in the garage. Concerned, Melhorn knocked on the front door and alerted the older customer who answered. They checked the garage and found the woman’s husband unconscious on the ...

Rural Carrier Cheryl Sechelski and Rural Carier Associate Mark Husfeld were recently making deliveries in Navasota, TX, when they came upon a customer in crisis. As the duo took a parcel to the man’s residence, they heard him yelling for help. They opened the door and found that the customer, ...

Rural Carrier Associate Troy Boswell was recently delivering mail in Ronceverte, WV, when he spotted a fire in a customer’s backyard. Boswell immediately called 911, honked his horn and rushed to knock on the front door of the residence. The customer — a recovering stroke victim who relies on a ...

Rural Carrier Jacqueline Tannehill was recently making deliveries in a Springfield, IL, neighborhood when she grew concerned about an older customer whose mail was piling up. Tannehill knocked on the woman’s front door and only heard dogs barking in response. The Postal Service employee alerted a neighbor, knowing he was ...

Rural Carrier Associate Shelly Stoddard was delivering a package at an isolated residence in Barker, NY, on a rainy morning last winter when she heard someone yelling for help. She soon spotted an older customer lying on the ground in his driveway. Stoddard rushed to help the man, who lives ...

Rural Carrier Reggie Elliott was delivering mail one day last winter in Yorkville, IL, when he spotted a customer lying on the ground at the end of a driveway. The man had suffered a massive heart attack while shoveling snow, and his wife was frantically trying to administer CPR while ...

Rural Carrier Associate Christian Perry was recently delivering mail in Aliceville, AL, when she spotted an older customer in apparent distress outside his home during a rainstorm. The man, who had fallen in his driveway, was trying to climb into his truck parked there, and he was slumped over the ...

Deer Isle, ME, Rural Carrier Associate Tiffany Limeburner was recently delivering mail to a 98-year-old customer in nearby Stonington when a serious mishap occurred: The woman fell, striking her head on the floor and scraping her arms. Limeburner safely helped her get up and into a kitchen chair, then alerted ...

Rural Carrier Slobodanka Cadenovic was recently making deliveries in Williamstown, NJ, when she grew concerned that mail was piling up at the home of a customer who normally retrieved it daily. Cadenovic knocked on the customer’s front door but got no answer, so she checked with a neighbor — who ...

Covington, WA, Rural Carrier Zenaida Purganan was making deliveries in the neighboring city of Kent last Christmas Eve when she heard a customer yelling for help inside a residence. The woman indicated she’d fallen in her shower and couldn’t get up, so Purganan immediately called 911 and remained on the ...

Rural Carrier Arthur Corey had just delivered a package to a residence in Green Bay, WI, one day last year when he spotted something amiss as he drove away. Customer Pat Van Dyke slipped as she went to retrieve the package, and Corey saw her through a storm door, sprawled ...

Rural Carrier Associate Hannah Parks was delivering packages to a residence in Payette, ID, one day last winter when she saw an alarming sight through the window beside the front door: A woman was sprawled out motionless on the floor in her kitchen. The customer roused when Parks knocked on ...

Rural Carrier Patricia Stephens was delivering mail one day last winter in Lake George, NY, when a 13-year-old girl approached her for help. The barefoot teen — clothed only in shorts and a T-shirt in temperatures below freezing — was home alone and had locked herself out of her house ...

Rural Carrier Lisa Moule was recently making a Priority Mail Express delivery in Medina, NY, when she grew worried about the recipient. The customer — an older woman Moule had spoken to regularly for years — seemed disoriented and couldn’t remember her own name. Moule immediately called 911 and stayed ...