Rural carrier saves stranded customer’s life
Covington, WA, Rural Carrier Zenaida Purganan was making deliveries in the neighboring city of Kent last Christmas Eve when she heard a customer yelling for help inside a residence. The woman indicated she’d fallen in her shower and couldn’t get up, so Purganan immediately called 911 and remained on the ...
Customer sings rural carrier’s praises for post-fall help
Rural Carrier Arthur Corey had just delivered a package to a residence in Green Bay, WI, one day last year when he spotted something amiss as he drove away. Customer Pat Van Dyke slipped as she went to retrieve the package, and Corey saw her through a storm door, sprawled ...
Rural Carrier Associate doesn’t hesitate to help customer in distress
Rural Carrier Associate Hannah Parks was delivering packages to a residence in Payette, ID, one day last winter when she saw an alarming sight through the window beside the front door: A woman was sprawled out motionless on the floor in her kitchen. The customer roused when Parks knocked on ...
Teen stuck outside gets clothes, more from rural carrier
Rural Carrier Patricia Stephens was delivering mail one day last winter in Lake George, NY, when a 13-year-old girl approached her for help. The barefoot teen — clothed only in shorts and a T-shirt in temperatures below freezing — was home alone and had locked herself out of her house ...
Employee responds to customer’s signs of stroke
Rural Carrier Lisa Moule was recently making a Priority Mail Express delivery in Medina, NY, when she grew worried about the recipient. The customer — an older woman Moule had spoken to regularly for years — seemed disoriented and couldn’t remember her own name. Moule immediately called 911 and stayed ...
Customer overwhelmed with gratitude for employee’s help
Columbus, OH, Rural Carrier Jodie Craft was delivering mail one day last fall in nearby Galloway when she spotted a customer, James Mentel, who’d fallen in his driveway while raking and blowing leaves. Craft rushed to check on Mentel, who had been stranded for over an hour. The Postal Service ...
Rural Carrier praised for saving customer’s life
Rural Carrier Jennifer Shumway was recently making deliveries in a Sarasota, FL, housing development when she grew worried about a customer whose mail was piling up. Shumway knocked on the woman’s front door and got no answer, so she alerted a property manager, who called 911. Emergency responders discovered that ...
RCA provides help at accident scene
Two postal employees in the Garden State provided assistance on the scene of a two-vehicle accident last December involving a USPS highway contract route driver. Rosenhayn, NJ, Retail Associate Hope Crumb was on her way home from work when she witnessed the accident. She stopped, called 911 and rendered aid ...
Rural Carrier aids terminally ill customer who fell
Rural Carrier Associate Jessica Duez was delivering a package one day last summer to a Gibsonburg, OH, customer she saw standing outside near his garage. As Duez approached the man, he collapsed and struck his head on the driveway. The Postal Service employee rushed to check on the customer, who ...
Rural Carrier rescues customer stranded outside
Jeffersonville, GA, Rural Carrier John Newby was delivering mail one day last December when he heard someone yelling for help. Newby soon spotted a customer who had been stranded for two hours on a second-floor balcony at her home. The woman, who had accidentally locked herself out while hanging holiday ...
Rural carrier helps customer save son’s life
Rural Carrier Janet Medlin was recently delivering mail to a residence in Leola, AR, when she heard a customer yelling for help. Medlin immediately called 911 and rushed to assist the woman, who was struggling to free her adult son from a tire swing where he had attempted to harm ...
Rural Carrier Heroes – Doing their hero thing again
Meet the Heroes Kathryn Lidstrom Fairfield, MT, Rural Carrier Kathryn Lidstrom was recently delivering mail in a Fairfield, MT, neighborhood when she noticed an older customer operating a weed trimmer near an irrigation ditch on his property. Read more Pamela Irwin Coatesville, PA An older customer in Coatesville, PA, recently ...
Meet the latest rural carrier heroes
Meet the Heroes RCA James Wentworth Stickney, SD Rural Carrier Associate James Wentworth was delivering mail in Stickney, SD, in June when he saw an older customer lying beside a gravel road, waving for help. Read more RCA Elizabeth Ridge Harrison, MI Rural Carrier Associate Elizabeth Ridge was recently delivering ...
Rural carrier heroes on the route
Tammy Covietz, Jordan, MN Rural Carrier Tammy Covietz was recently delivering mail to an older customer’s home in Jordan, MN, when the man fell while walking to the front door. Covietz promptly administered first aid to the customer, whose head was bleeding. At the man’s request, the Postal Service employee ...
Rural Carrier Heroes helping customers across the country
Laurel Jansen, Dorr, MI Rural Carrier Laurel Jansen was delivering mail on a spring afternoon in Dorr, MI, when she spotted a 6-year-old boy walking alone after getting off a school bus. Worried for the lad’s safety, Jansen offered to accompany him to his home. When they got there, he ...
You don’t need super powers to be a superhero
Sergio Cobain, Brooksville, FL Rural Carrier Sergio Cobain was delivering mail in Brooksville, FL, in January when he spotted a customer lying on the ground beside a road. Cobain rushed to check on the woman, who was unconscious, and immediately called 911. The Postal Service employee revived the customer, who ...
Rural Carrier heroes across the country
Bridget Lipp, Abrams, WI Rural Carrier Associate Bridget Lipp was delivering mail in March on an isolated dead-end road in Abrams, WI, when she spotted a 95-year-old customer, Alma Rowell, on the ground outside her home. Lipp rushed to aid Rowell, who had been stranded in 18-degree temperatures for two ...