AUDIT OF THE U.S. OFFICE OF PERSONNEL MANAGEMENT’S IMPLEMENTATION OF THE POSTAL SERVICE HEALTH BENEFITS PROGRAM

10/25/2024

The primary objective of this audit was to provide oversight of the implementation of the new U.S. Postal Service Health Benefits Program (PSHBP) to ensure that the U.S. Office of Personnel Management (OPM) has adequate customer support for U.S. Postal Service employees, annuitants, and eligible dependents during the PSHBP Open Season 2024 and thereafter.

AUDIT OF THE U.S. OFFICE OF PERSONNEL MANAGEMENT’S IMPLEMENTATION OF THE POSTAL SERVICE HEALTH BENEFITS PROGRAM: CUSTOMER SUPPORT EXPERIENCE | Oversight.gov